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Customer Service Specialist (m/f/d)

In our team in Reutlingen or Stutensee, we are looking for a Customer Service Specialist, Fulltime or part-time (20+ hours/week), who will support the Customer Service team on process improvement and with general administrative topics.

Key tasks / Key responsibilities

  • Order Management, including processing orders and transactions and maintaining billing and credit notes.
  • Build strong relationships with customers by handling questions and concerns.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep records of customers interactions, process customer accounts, and file documents.
  • Providing accurate, valid, and complete information by using the right methods / tools.
  • Close cooperation with several departments e.g. Finance, Supply Chain, Logistics.
  • Complaint handling (troubleshooting) and assisting with customer returns (RMA).

Qualifications / Skills

  • Customer service experience (automotive experience is a plus).
  • Suitable (commercial-administrative) education with good technical understanding.
  • Familiar with CRM and ERP System (SAP experience is an advantage).
  • Effective written and oral communication skills in English and German.
  • Team player.
  • Flexibility to travel to our subsidiaries in Germany from time to time, mainly in the training period.

Would you like to join our team?

Please send your CV with motivation letter to careers@sciosense.com.
If you require further information please contact our HR Manager, Mr. Remco Spooren via telephone number +49 152 9000 9800.

Apply now