Customer Service Specialist (m/f/d)
For our Operations team in Karlsruhe, we are looking forward to your support as Customer Service Specialist.
Key responsibilities
- Managing various portals for delivery notifications and updates.
- Based on customer call-offs preparing and reviewing delivery notes as well as sharing necessary information with logistics providers.
- Handling issues with deliveries and coordinating with dispatchers and relevant plants.
- Reviewing complaints, issuing credit notes, and creating debit notes for payment discrepancies.
- Managing the container system and EDI messages from OEMs and distributors.
- Checking and uploading SBI (Self Billing) data.
Qualifications, Skills & Competencies
- Bachelor of Business (Logistics and Supply Chain Management) or full dual vocational training (Industriekaufmann/-frau; Groß- und Außenhandelskaufmann/-frau).
- At least 2-3 years hand-on Customer Service experience.
- Experience in customer service is a MUST.
- Knowledge of logistics processes.
- Skilled in logistics, container management, and creating credit/debit notes.
- Proficient in SAP for operations and logistics.
- Experienced in handling delivery notes and shipment notifications.
- Good communication skills and team player.
- Good organizing and problem-solving abilities.
- Proficiency in both German and English.
Interested in
joining our team?
Please send your CV with motivation letter including earliest starting date and salary expectations to careers@sciosense.com.
For further information please contact our HR Manager Edith Euler, tel. +49 173 1919 003
